Archive for December, 2010

Julia Hood President Arthur W. Page Society Margery Kraus, CEO of APCO, recently reminded me about Gary Hamel’s 2009 “Moon Shots for Management” article in the Harvard Business Review. The piece was the product of a...

Roger Bolton SVP, Communications, Aetna (Retd.) Senior Counselor, RBC Strategic Consulting Twice in recent weeks I’ve felt compelled to call myself out for being naïve in previous posts to this blog. What could be worse? I suppose the answer is...

Lynn Casey Chair and Chief Executive Officer Padilla Speer Beardsley There’s a lot to admire about a CEO who stays in touch with customers as avidly as Steve Jobs. His “customer service from the top” approach sparked a recent Harvard...

Roger Bolton SVP, Communications, Aetna (Retd.) Senior Counselor, RBC Strategic Consulting Nearly two years ago, I wrote a post for this blog in which I commended President Obama’s early efforts to build strong relationships through genuine...

Julie Hamp Senior Vice President and Chief Communications Officer PepsiCo There was a time when communications teams and agencies had a single role – getting headlines. Those days are long gone and now communications professionals have a...

Bjorn Edlund Retd EVP Communications, Royal Dutch Shell plc Principal, Edlund Consulting Ltd. Without much fanfare, a ground-breaking piece of global corporate behavioral code has just gone up on the web for consultation. Any firm with international...